Renewals Manager
Hampton Hill, London
Renewals
About the Role
Are you looking for a new opportunity to play a pivotal role at a growing company? We’re looking a Renewal Manager to join our dynamic team in Hampton Hill!
What You'll Do
As our Renewals Manager you’ll play a vital part in managing a team to maximising retention as we look to expand in 2025.
- Managing the renewal team and processes to ensure a smooth and efficient journey for our customers.
- Proactively addressing customer inquiries, resolving issues to strengthen our relationships with customers.
- Collaborating with cross-functional teams in the business including sales, underwriting, customer success and the wider management meeting.
Attributes for Success
We believe the following attributes will help you excel in this role:
- Experience in motor insurance, more specifically renewals.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- A proactive problem-solver, dedicated to addressing customer needs and concerns effectively.
- A solid understanding of data analysis, using insights to enhance customer engagement and satisfaction.
- Comfort in working collaboratively with internal teams to achieve the best outcomes for our customers.
What We Offer
At IU we provide a supportive and progressive working environment alongside the following benefits:
💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday
🧘🏽 Hybrid Working / Flexible Hours
📈 Career progression opportunities
👩🎓 Funded training and qualifications
👟 Gym membership included