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Renewals Manager

Hampton Hill, London

Renewals

About the Role

Are you looking for a new opportunity to play a pivotal role at a growing company? We’re looking a Renewal Manager to join our dynamic team in Hampton Hill!

What You'll Do

As our Renewals Manager you’ll play a vital part in managing a team to maximising retention as we look to expand in 2025.

- Managing the renewal team and processes to ensure a smooth and efficient journey for our customers.

- Proactively addressing customer inquiries, resolving issues to strengthen our relationships with customers.

- Collaborating with cross-functional teams in the business including sales, underwriting, customer success and the wider management meeting.

Attributes for Success

 

We believe the following attributes will help you excel in this role:

- Experience in motor insurance, more specifically renewals. 

- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

- A proactive problem-solver, dedicated to addressing customer needs and concerns effectively.

- A solid understanding of data analysis, using insights to enhance customer engagement and satisfaction.

- Comfort in working collaboratively with internal teams to achieve the best outcomes for our customers.

What We Offer

At IU we provide a supportive and progressive working environment alongside the following benefits:

💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday

🧘🏽 Hybrid Working / Flexible Hours

📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included​

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