About the Role​

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We’re looking for a Credit Control Officer to join our team. In this role you will work closely with Customer Success & Operations to improve payment collections and optimise debt recovery.  

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What You'll Do

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You’ll be responsible for:

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- Managing the collection of overdue and defaulted payments, liaising with customers and finance providers to minimise cancellations and optimise recovery outcomes
- Proactively monitoring and recovering outstanding debt, ensuring timely escalation of high-risk or aged accounts
- Reconciling insurer account statements, investigating and resolving discrepancies in collaboration with internal teams
- Reconciling payment provider accounts, ensuring accurate allocation of funds to customer records
- Managing and resolving payment queries efficiently, delivering a high standard of customer service throughout
- Working closely with internal departments  to resolve issues and improve processes
- Supporting the maintenance of accurate financial records in line with internal controls and audit requirements
- Monitoring aged debt and contributing to reporting on collections performance 
- Identifying trends in customer behaviour, payment issues, and feedback to support continuous improvement
- Providing actionable insights to enhance processes, customer experience, and overall service delivery
- Ensuring compliance with company policies, regulatory requirements, and financial procedures

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What you'll need to succeed

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We believe the following attributes will help you thrive in this role:

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- At least 24 months motor insurance experience.

- Proven ability to manage multiple schemes simultaneously, ensuring performance targets and compliance standards are met.

- Be able to manage marketing spends, with the ability to optimise these over time to maximise profitability. 

- Excellent communication and interpersonal skills, enabling you to build rapport and trust with clients.

- A proactive problem-solver, dedicated to addressing client needs and concerns effectively.

- Ability to collaborate with internal teams to deliver optimal outcomes for both our customers and the business.

- An understanding on compliance reqiurements including Consumer Duty. 

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What We Offer

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At IU we provide a supportive and progressive working environment alongside the following benefits:

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💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday

🧘🏽 Hybrid Working / Flexible Hours

📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included