About the role​

​

​Are you passionate about ensuring customer success? Do you want to work in a vibrant, friendly environment with plenty of opportunities for growth? 

​

We’re looking for a Customer Success Advisor to join our dynamic team based in Hampton Hill. In this role, you’ll play a key part in enhancing our customer experience as we continue to grow as a business.

​​​

What you'll do

​​

As a Customer Success Advisor, you will be the primary point of contact for our clients, ensuring they receive exceptional support and guidance throughout their journey with us.

 

You’ll be responsible for:

​

- Building and nurturing strong relationships with customers, understanding their needs, and ensuring they maximise the value of our products and services.

- Proactively addressing customer inquiries, resolving issues, and providing tailored solutions to enhance satisfaction.

- Collaborating with cross-functional teams, including underwriting, claims, and product development, to advocate for customer needs and drive improvements.

- Supporting the onboarding process for new customers, ensuring a smooth transition and positive experience.​

​

What you need to succeed

​

We think the following attributes will help you thrive in this role:​​

​​

- Have experience in customer success or client management, ideally within the insurance or financial services industry.

- Possess strong communication and interpersonal skills, with the ability to build rapport and trust with clients.

- Are adept at problem-solving, with a proactive approach to addressing customer needs and concerns.

- Delivering good customer outcomes for our customer base.

- Are comfortable working collaboratively with internal teams to deliver the best outcomes for our customers.​

​

What we offer

 

At IU we provide a supportive and progressive working environment alongside the following benefits:

​

💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday

🧘🏽 Hybrid Working / Flexible Hours

📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included​

​