About the Role​

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We’re looking for a Customer Success Team Leader to join our team. This role supports the Customer Success Manager and helps with the day-to-day oversight and management of the Customer Success Team.  

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What You'll Do

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As a Customer Success Team Leader, you will support the development of the team and manage client relationships, ensuring customers receive exceptional service and long-term value from our solutions.

Working closely with sales, underwriting, operations, and claims, you will help deliver a seamless customer experience while driving retention and identifying growth opportunities.

You’ll be responsible for:

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- Dealing with more complex customer interactions

- Building and maintaining positive relationships with clients, acting as a key point of contact for support and queries.

- Supporting customers throughout their journey, ensuring they receive timely assistance and guidance.

- Working closely with internal teams to resolve issues efficiently and deliver excellent service.

- Assisting with onboarding new clients and helping them get the most from our products and services.

- Monitoring customer feedback and performance indicators to identify areas for improvement.

- Supporting the sales and underwriting teams with client communications and relationship management.

- Providing feedback and insights from customers to help improve our services and overall customer experience.

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What you'll need to succeed

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We believe the following attributes will help you thrive in this role:

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- At least 24 months motor insurance experience.

- Proven ability to manage multiple schemes simultaneously, ensuring performance targets and compliance standards are met.

- Be able to manage marketing spends, with the ability to optimise these over time to maximise profitability. 

- Excellent communication and interpersonal skills, enabling you to build rapport and trust with clients.

- A proactive problem-solver, dedicated to addressing client needs and concerns effectively.

- Ability to collaborate with internal teams to deliver optimal outcomes for both our customers and the business.

- An understanding on compliance reqiurements including Consumer Duty. 

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What We Offer

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At IU we provide a supportive and progressive working environment alongside the following benefits:

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💷 Competitive salary packages
🌴 25 days of holiday plus Bank Holidays and your birthday

🧘🏽 Hybrid Working / Flexible Hours

📈 Career progression opportunities
👩‍🎓 Funded training and qualifications
👟 Gym membership included